FAQ - HELP CENTER

Welcome to the Poiseoi Help Center. Below are the answers to the most frequently asked questions regarding shipping, order tracking, returns, and discounts. If you need further assistance, please contact our support team.

📦 Shipping & Delivery

Q1: How long does shipping take?

Shipping transit times vary depending on your destination country:

• United States: Approximately 7 to 15 business days.

• Other Regions/International: Approximately 10 to 20 business days.

Q2: What is the processing time for orders?

Once an order is placed, it undergoes order verification, strict quality checks, and secure packaging. This processing stage typically takes 5 to 12 business days before your package is officially handed over to our fulfillment center for dispatch.

🔍 Order Tracking

Q3: Where is my order now and how do I track it?

You can easily track your shipment in real-time. Please visit our official website at:

Navigate to our tracking page, enter your unique tracking number, and select "Track" to view your live logistics status.

Q4: How do I get my tracking number?

Once your package has been successfully dispatched from our fulfillment center, our system will automatically transmit a Shipping Confirmation Email to your registered email address, with your tracking number and carrier links included.

Q5: I have not received an Order Confirmation or Shipping Email. What should I do?

Please kindly check your Spam or Junk folder first, as automated emails can occasionally be misrouted by email providers. If you still cannot find it, please contact us immediately at support@poiseoi.com. Please provide your full name, order number, or the last 4 digits of your credit card so we can verify your account details.

💳 Returns & Refunds

Q6: How do I apply for a return or request a refund?

Your satisfaction is our priority. Before initiating a request, please thoroughly read our comprehensive Return & Refund Policy to ensure eligibility. If your items qualify, please email our support desk at support@poiseoi.com with your order number, invoice details, or the last 4 digits of your payment card, and our returns department will guide you through the process.

💰 Coupons & Discounts

Q7: How do I apply a discount code at checkout?

To ensure your discount code is successfully applied, please make sure you copy the exact sequence of letters and numbers without any accidental blank spaces. Enter the code into the designated coupon field at checkout and click "Apply". If the code fails to apply, please contact our support desk for assistance.

Q8: How can I obtain exclusive discounts from Poiseoi?

There are several official channels to stay updated on our promotions:

1. Register an Account: Create an official account on our website and subscribe to our newsletter to receive exclusive markdown events directly via email.

2. Social Channels: Follow our official Instagram page or join our community Facebook groups to participate in regular promotional events and holiday giveaways!

✉️ Contact Corporate Administration

Poiseoi is a legitimate online shopping brand operated by Dreamworld International INC. For legal inquiries, official complaints, or high-priority support, please contact our dedicated help desk at support@poiseoi.com.